LayerPanel v2.0 Roadmap

We are excited that we are more on confirmed to the new features’ status, which will kick off a whirlwind year of LayerStack in 2019. There’s a lot happening in September, starting with the reveal of this LayerPanel v2.0 roadmap. This road map, driven by user priorities, shares the new features and benefits we hope to provide for our users that are planned for this year.

Description Status Release
The Launch of LayerPanel v2.0 in Singapore & Tokyo Locations Launched Jul 2019
The Launch of LayerPanel v2.0 in Hong Kong and Los Angeles Locations Rolling out Oct 2019 (ETA)
LayerStack API Launched Jul 2019
Templates Launched Jul 2019
Reverse DNS Launched Aug 2019
Automatic Backups Launched Aug 2019
Private Networking Launched Sep 2019
ISO In development Nov 2019 (ETA)
Firewall Management In development Oct 2019 (ETA)


  • Automatic Backup

Last week we have released our new backup feature at LayerPanel v2.0. It is a simple solution to save all your server data in one click. LayerStack backups is a new tool that makes it easier for developers on the platform to back up their data from cloud servers at a single point in time. The automated backups will be run at regular intervals, allowing you to protect and recover your important business data. Pricing for backups is 15% of the cost of the cloud server per month. You may visit our product documentation for more details. Also, we have written a blog post about the most common cause of data loss of what we heard from our customers. We hope that you like it.

  • Private Networking

The second highlight we want to share is private networking, it’s one many have requested, a dedicated VLAN that user can enjoy true private networks without share subnet with other users. The private networking acts like a private gigabit ethernet switch, connecting your servers together via a second virtual ethernet card and preferred address in each server. This connection is under a private and high capacity network within the same region, that isolate your servers and filter public access to secure your sensitive data. Enabling Private Networking for cloud server costs HK$10/month for each region. Traffic over Private Networking is free and doesn’t count against your bandwidth. You may visit our product documentation for more details.
We are currently still working on the panel features that we hope to release shortly. Please stay tuned for more news to come. Our developer team looking forward to receiving your feedback on the LayerPanel v2.0. You are more than welcome to help us identify the panel’s rough spots and share your insights and inspirations on what needs to be done at our Community.

LayerStack Development Team

Here’s the most common cause of data loss of what we heard from our customers, and this is how LayerStack helps you.

Data loss is a major inconvenience that disrupts the day-to-day function of any business. The most common causes of data loss of what we heard from our customers are “Human Error”.

What is the Most Common Cause?

For businesses, human error is the leading cause of data loss. In fact, there are not as many security breaches, hardware failures, or data corruption as everyone imagined, and in most cases, employees have made mistakes in their work in some way. For instance, unintentional deletion of data files made by employees can overwrite important files or delete information that is critical to your business without realizing it.

There was one thing that happened to one of our customers recently, he accidentally deleted a primary database when he attempted to replicate the primary to the secondary location, so a huge amount of data was lost. Apparently, there are many such stories, but is it possible to reduce the chance of data loss with training? Yes, it is, but may not be completely avoided, as we cannot root out human error, so automatic backups could be a simpler way to reduce worry.

How Can LayerStack Help You?

LayerStack launches automatic backup at LayerPanel v2.0

LayerStack backups is a new tool that makes it easier for developers on the platform to back up their data from cloud servers at a single point in time. The automated backups will be run at regular intervals, allowing you to protect and recover your important business data. Moreover, backups are stored on separate and fault-tolerant external data drives within the same data center.

LayerStack Automatic Backup

Backup Schedule

Backups are taken once per week, and the first copy will be taken on the second day after the backup service is enabled. Each backup is retained for four weeks. Maximum 4 most recent backups are stored on separate and fault-tolerant external data drives within the same data center. Older backups are rotated out after each scheduled interval.

LayerStack Backup Schedule

Simple Pricing

Enabling automatic backups for cloud server is now costs 15% of the basic service plan per month. You may visit our product documentation for more details.

Regional Availability

Backups are currently available for all cloud servers in Singapore and Japan regions. It will soon roll out in Hong Kong and Los Angeles regions in Q4 2019.

What’s Next?

We hope that you love this release! Sign up for a free account at LayerPanel v2.0 if you are interested in this new feature! You can also read our backups documentation which explains in detail how backups work. More news and updates can be found on our blog.

Feel free to share your thoughts at our feedback page.


LayerPanel v2.0 Open BETA Ends Jul 12th

Dear testers,

LayerPanel v2.0 open BETA will end at 2:00 PM (HKT), Jul 12th, 2019.

Thank you very much to everyone who’ve helped test the open BETA for LayerPanel v2.0. Over the last twelve weeks, we have reviewed over 200 bug reports from testers. These led to our verification of dozens of new and unique bugs. Your efforts have directly contributed to making LayerPanel v2.0 a better experience for everyone when it turns to an official version. Following with the end of open BETA, the testing accounts will transit seamlessly to the official version of LayerPanel v2.0.

We appreciate all the continued feedback we are receiving on the LayerPanel v2.0 open BETA. For users concerned about the potential for cloud server termination or data loss, we currently do not have any plans to terminate them or remove the data as part of the official version’s rollout. We are currently still working on the panel features that we hope to release shortly. Please stay tuned for more news to come.

Kind Regards,
LayerStack Development Team

Welcome to the LayerPanel v2.0 Open BETA!

LayerStack has successfully passed another milestone in development. We today announced the launch of the LayerPanel v2.0 open BETA, which is a typically a more refined version. After a successful Private BETA program with over 100 users, the cloud experience offers more stable and efficient for users to manage different layers of their cloud services.

This open BETA will start on Jun 27, 2019 and welcome to everyone! Get your 30% off cloud servers by entering “OPENBETA30” at checkout. Discover them here.

LayerPanel v2.0 has been specifically developed to meet the demands of the enterprise users by expanding its control panel features with APIs. The goal is to provide customers with maximum control over their cloud management.

With LayerPanel v2.0 BETA, users will have the opportunity to benefit from:

  • LayerStack API
    The API is a programmatic interface that allows users to interact with LayerStack cloud services. Users can manage their cloud servers by easily connecting and consuming cloud resources.
  • User Permission Management
    Permissions are user-level access rights to various features in the LayerPanel v2.0. The owner can assign roles for completing specific platform management tasks and accessing specific account resources.

Since this is a BETA, not everything is perfect yet, features are also subject to change. BETA may not be available in all regions or zones. Please read this BETA Agreement carefully before using this BETA service.

Our development team has been working diligently to create the new LayerPanel. Help us identify the panel’s rough spots and share your insights and inspirations on what needs to be done. We look forward to hearing all your feedback on the new panel.

Let’s make LayerStack better together!

Kind Regards,

LayerStack Development Team

LayerPanel Private BETA Announcement

Over a year in the development, the new cloud control panel is now ready for BETA. This private BETA will give us invaluable information and insight into how our systems, servers, control panel, databases, and backend infrastructure work together. But more importantly, it’s also a crucial touchpoint for your feedback, so we can learn just how satisfying the user experience is for all of you.


LayerPanel BETA will be the first version to introduce RESTful API and User Permission Management, so please bear with us and help us to get the information we need to deliver quality cloud services that perform smoothly at launch.

We do not recommend using BETA versions in production, as we’re sure to run into issues – lag, bugs, other performance hiccups, and data loss is possible. The exact release date for LayerPanel final is unknown at this point, but we estimate at least 3 months before things are fully stable.

There may still be some smaller API changes, particularly if user feedback requires to adjust new features. However, in general, we will try to keep breaking changes limited. Details may refer to API documentation (in progress).

The first phase kicks off will be available to existing customers only. More details at Our developer team looking forward to receiving your feedback on this BETA release of LayerPanel. Users of the BETA release are encouraged to report any bugs, issues or errors at

Cloud Servers Service Plans Upgrade

As part of our commitment to provide you with better and more efficient cloud services, we’re excited to announce an upgrade of our service plans. We understand that price-to-performance ratio is an important consideration when you’re choosing where to host your applications and workloads, so most of the plans have received a resource increase that comes with more disk space, with the larger standard plans getting a RAM and storage increase. These updates are available immediately in all of our datacenters. Here are the full details of the updated plans:


Plan RAM vCPU SSD Storage Monthly Price
Lite 1GB 1 30GB Starts at
L008 2GB 1 50GB >
Starts at
L108 4GB 2 100GB >
Starts at HK$138/mo
L208 8GB >
4 150GB >
Starts at HK$268/mo
L308 12GB >
6 200GB >
Starts at HK$328/mo
L408 16GB >
8 250GB >
Starts at HK$448/mo
L508 20GB >
12 350GB Starts at HK$648/mo


The pricing is applicable to new server launches. Existing servers (L-series service plan that launched on and before March 13, 2019) have to be rebuilt in order to get specification and plan adjustments due to deployment structure. Please aware that data and snapshot image will be lost after rebuild, so remember to run a backup before that.


We’d love to know what other cloud server types or sizes you’d find useful. Let us know at the feedback page.


Product Development Team



Update on the Feb 12th, 2019 Outage

On Feb 12, LayerStack’s cloud servers and control panel were unavailable in Hong Kong and Los Angeles data centers. We sincerely apologize for the outage on cloud servers. We have restored access to all accounts and have made changes so that the service will be more resilient in the future. We know that you depend on our services, and an outage like this is unacceptable. We would like to apologize and take full responsibility for the situation. We always strive to provide you with the best possible service and truly value your business. As part of that, we would also like to provide more detail about what happened.

The root cause of this incident
This incident was a result of a failure in allocating IP addresses to VM instances from the specified subnet by DHCP server under OpenStack Neutron. The failure caused our cloud servers to receive an RPC error and continuously try to configure the networking bridge. This resulted in a connection failure issues to cloud servers, with the effect that some customers were unable to access their cloud servers and unable to manage their cloud servers via LayerPanel.

How is the process to fix it
The development team has changed the system setting to handle the RPC bug, so that most of the services were fully stabilized within a few hours of the initial incident. However, some customers remained impacted for a longer period as we need to perform IP mapping manually and ensure those IP addresses can present on their cloud servers.

As noted above, the duration of the incident was primarily influenced by the DHCP server. While it should be a rare occurrence that this type of action would happen again, we are in the process of reconfiguring the Neutron setting between IP addresses and VM instance. We expect these improvements to be completed over the next few days.

Future Roadmap
We came up with a new idea of developing a new cloud orchestration ourselves since Q2 2018. The aim is to provide a more stable and fully under control environment that does not subject to Openstack. As such, we will also launch a new cloud control panel to support the new features provided by the new orchestration, which helps us to deliver a platform that you can depend on to run your mission-critical applications.

We wanted to share this information with you as soon as possible so that you can understand the nature of the outage and its impact. We are now fully through the backlog and have restored service so all customers should have normal access from all their cloud servers. In the coming days, we will continue to assess further safeguards against developer error. We want to apologize to everyone who was affected by the outage, and we appreciate the patience you have shown us as we worked through the issues.

LayerStack Launches High Memory Cloud Servers for Memory Intensive Workloads

High Memory is our third cloud servers offering and it’s a response to the need for higher RAM performance for memory-intensive workloads such as databases, memory caching, and rendering. See the chart below for specifics or visit our simple pricing page.

LayerStack High Memory Cloud Servers Pricing EN
LayerStack High Memory Cloud Servers Pricing

The new server types offer more memory resources than any other cloud server type that we currently offer, with up to 24:1 ratio of RAM to CPU, start at 24GB of memory and scale up to 96GB, and range from HK$315 to HK$1,678 per month.

LayerStack will always provide the best service suits you, and we hope you find these new plans useful:

Standard Cloud Servers

A balance of compute, memory, and network resources. Suitable for most general purpose workloads.

High Memory Cloud Servers [NEW]

Specifically designed for memory-intensive workloads such as databases, memory caching, and rendering.

High Storage Cloud Servers

Optimized SAS storage with standard CPU performance for running workloads with higher storage demands such as mail server, file server, archiving, etc.

LayerStack is helping thousands of customers consistently improving their cloud experience and continue to invest and innovate in the design of reliable and high performance cloud infrastructure. Are you ready to join us?

Thank you for visiting – LayerStack


We are glad to announce that Cloud Expo Asia 2018 had come to an end. We are more than thankful that you visited our booth at Cloud Expo Asia 2018, held in Hong Kong Convention Exhibition Center.

We are excited to have quite a lot of visitors to our booth. It was a fine opportunity and our pleasure to present our latest products with you and we hope you truly enjoyed the experience with us.

If you have any inquiry about our exhibition and products, please do not hesitate to contact us.

Again, thank you for your visiting.


How To Protect Your LayerStack Account


We believe that user experience and security are important to customers. That is the motivation why we keep improving these two criteria. In the early 2018, LayerStack launched a new panel feature, Two-factor authentication, to enhance the security by applying an extra layer of security in login level.

Two-factor authentication, also known as 2FA, is a way for identity verification. It not just requires the login name and password, and also a set of information that securely known by the users. 2FA could help preventing your account being hacked so as to protect customers’ information.
How LayerStack 2FA works

Users need to enter their preset login name and password together with the time-based-one-time password (OTP) generated by OATH mobile application like Google Authentication, Authy, Duo, HDE OTP, etc. This OTP is valid to certain devices that only you have access to, it could be any devices. After enabling 2FA in LayerPanel, customers need to use their 2nd factor to login every time. Using mobile application for generating token guaranteed that you are in full control of the security because you are the mobile owner.

2FA helps enhancing your accounts’ safety

Passwords alone may not be as infallible as you think. Cyber attackers have the power to test thousands of passwords combinations in seconds. So if you are not using 2FA, we highly recommend you to enable this security feature to protect your account as well as your cloud servers. It will offer you an extra layer of protection, besides passwords. It’s hard for cyber criminals to get the second authentication factor, they would have to be much closer to you. This drastically reduces their chances to succeed.

For more details about the set up procedures, please refer to

Please let us know if you would like to have other features in LayerStack

We welcome all valuable comments and suggestions from you and we would like to make sure you enjoy our service provided. Please leave your feedback in LayerPanel and it will definitely help us to be constantly improving our services.