Over a year in the development, the new cloud control panel is now ready for BETA. This private BETA will give us invaluable information and insight into how our systems, servers, control panel, databases, and backend infrastructure work together. But more importantly, it’s also a crucial touchpoint for your feedback, so we can learn just how satisfying the user experience is for all of you.
LayerPanel BETA will be the first version to introduce RESTful API and User Permission Management, so please bear with us and help us to get the information we need to deliver quality cloud services that perform smoothly at launch.
We do not recommend using BETA versions in production, as we’re sure to run into issues – lag, bugs, other performance hiccups, and data loss is possible. The exact release date for LayerPanel final is unknown at this point, but we estimate at least 3 months before things are fully stable.
There may still be some smaller API changes, particularly if user feedback requires to adjust new features. However, in general, we will try to keep breaking changes limited. Details may refer to API documentation (in progress).
The first phase kicks off will be available to existing customers only. More details at beta.layerstack.com. Our developer team looking forward to receiving your feedback on this BETA release of LayerPanel. Users of the BETA release are encouraged to report any bugs, issues or errors at feedback.betalayerpanel.com.
As part of our commitment to provide you with better and more efficient cloud services, we’re excited to announce an upgrade of our service plans. We understand that price-to-performance ratio is an important consideration when you’re choosing where to host your applications and workloads, so most of the plans have received a resource increase that comes with more disk space, with the larger standard plans getting a RAM and storage increase. These updates are available immediately in all of our datacenters. Here are the full details of the updated plans:
50GB > 60GB
100GB > 120GB
Starts at HK$138/mo
8GB > 10GB
150GB > 180GB
Starts at HK$268/mo
12GB > 16GB
200GB > 250GB
Starts at HK$328/mo
16GB > 18GB
250GB > 300GB
Starts at HK$448/mo
20GB > 24GB
Starts at HK$648/mo
The pricing is applicable to new server launches. Existing servers (L-series service plan that launched on and before March 13, 2019) have to be rebuilt in order to get specification and plan adjustments due to deployment structure. Please aware that data and snapshot image will be lost after rebuild, so remember to run a backup before that.
We’d love to know what other cloud server types or sizes you’d find useful. Let us know at the feedback page.
On Feb 12, LayerStack’s cloud servers and control panel were unavailable in Hong Kong and Los Angeles data centers. We sincerely apologize for the outage on cloud servers. We have restored access to all accounts and have made changes so that the service will be more resilient in the future. We know that you depend on our services, and an outage like this is unacceptable. We would like to apologize and take full responsibility for the situation. We always strive to provide you with the best possible service and truly value your business. As part of that, we would also like to provide more detail about what happened.
The root cause of this incident
This incident was a result of a failure in allocating IP addresses to VM instances from the specified subnet by DHCP server under OpenStack Neutron. The failure caused our cloud servers to receive an RPC error and continuously try to configure the networking bridge. This resulted in a connection failure issues to cloud servers, with the effect that some customers were unable to access their cloud servers and unable to manage their cloud servers via LayerPanel.
How is the process to fix it The development team has changed the system setting to handle the RPC bug, so that most of the services were fully stabilized within a few hours of the initial incident. However, some customers remained impacted for a longer period as we need to perform IP mapping manually and ensure those IP addresses can present on their cloud servers.
As noted above, the duration of the incident was primarily influenced by the DHCP server. While it should be a rare occurrence that this type of action would happen again, we are in the process of reconfiguring the Neutron setting between IP addresses and VM instance. We expect these improvements to be completed over the next few days.
Future Roadmap We came up with a new idea of developing a new cloud orchestration ourselves since Q2 2018. The aim is to provide a more stable and fully under control environment that does not subject to Openstack. As such, we will also launch a new cloud control panel to support the new features provided by the new orchestration, which helps us to deliver a platform that you can depend on to run your mission-critical applications.
We wanted to share this information with you as soon as possible so that you can understand the nature of the outage and its impact. We are now fully through the backlog and have restored service so all customers should have normal access from all their cloud servers. In the coming days, we will continue to assess further safeguards against developer error. We want to apologize to everyone who was affected by the outage, and we appreciate the patience you have shown us as we worked through the issues.